Privacy and Cookie Policy

Ayurvedawala respects your privacy and is dedicated to protecting your personal data in strict compliance with the Digital Personal Data Protection (DPDP) Act and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1.1 Information We Collect

• Identity & Contact Details: Full name, billing address, shipping delivery address, email ID, and mobile phone number.
• Transactional Data: Order history, items purchased, invoice totals, payment status, and delivery confirmation records.
• Technical & Usage Data: IP address, device type, browser specifications, operating system, and pages visited for security and performance optimization.
• Financial Protection: We do NOT collect, store, or process full debit/credit card numbers or CVVs on our servers. All transactions are securely processed via RBI-licensed, PCI DSS compliant third
  party payment gateways (e.g., Razorpay, Cashfree, PayU).

1.2 Purpose and Legal Grounds of Data Processing

Your information is collected and processed solely for legitimate business purposes:

• To verify, process, fulfill, package, and deliver your orders.
• To send transactional updates, shipping tracking codes, and order confirmations via SMS/Email/WhatsApp.
• To process returns, warranty claims, and refunds.
• To detect and prevent fraudulent transactions, chargebacks, and unauthorized account access.
• With your explicit opt-in consent, to send personalized wellness newsletters and exclusive promotional offers.

1.3 Data Sharing with Authorized Third Parties

We do NEVER sell, rent, or trade your personal data to third-party advertisers. We share necessary operational data only with trusted partners under binding non-disclosure agreements

• Third-Party Logistics Partners: Courier companies receive only name, delivery address, and phone number for delivery fulfillment.
• Payment Aggregators: Encrypted transaction handshakes to authorize payments.
• Legal & Regulatory Authorities: Only when strictly mandated by Indian law, court order, or governmental investigation.

1.4 Cookie Policy & Tracking Technologies

We utilize essential session cookies to remember your shopping cart items, keep you logged in, and analyze website traffic. Users may adjust their browser settings to disable cookies, though certain interactive features of the online store may be impaired.

4.5 User Rights & Grievance Redressal Mechanism

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, consumers may access, rectify, or request deletion of their personal records. For any policy inquiries, data requests, or consumer grievances, please contact our designated Grievance Officer:

Designated Grievance & Nodal Officer:
Name: Grievance Redressal Department, Ayurvedawala
Website: www.ayurvedawala.com
Email: info@ayurvedawala.com
Address: Ayurvedawala Operational Headquarters,
– 303, Rajhans “ORNATE”, Near Jani Farsan, Parle Point, Surat – Dumas Road, Surat -395007
Response SLA: Acknowledgment within 48 business hours; complete resolution within 30 days.